Privacy Policy

Introduction

The overarching purpose of collecting and processing your data is to provide you with the best possible experience of being a visitor, correspondent or supporter of Boarbank Hall. It ensures we communicate with you in the ways you want us to.

 

This Policy sets out why we collect personal information about individuals and how we use that information.  It explains the legal basis for this and the rights you have over the way your information is used.

 

If at any point you have questions about our privacy notice, or how we are using your data, please get in touch with us using the contact details below:

 

Boarbank Hall
Allithwaite
Grange over Sands
CUMBRIA LA11 7NH
TELEPHONE: 01539 532288

 

This Privacy policy is followed by our Cookie Policy.

 

Information we collect and use

The amount and type of data we collect and hold depends on the frequency and nature of your interactions and engagement with us. Information may be gathered across the lifetime of our relationship with you and from many different forms of interaction.

We collect personal data when you provide it to us to receive information, to make a donation, to book a course or book facilities (e.g. accommodation / a retreat) or apply to volunteer with us.

This is usually to enable us to maintain contact with you, so is typically in the form of name, address, telephone or email address. We also retain this information to fulfil tax and legal requirements.

 

How we protect your data

Boarbank Hall takes precautions to safeguard your personal information against loss, theft and misuse, unauthorised access, disclosure and destruction through the use of appropriate administrative, physical and technical security measures.

Digital Records: We store data on computers which have security measures to prevent unauthorised access.

Credit or Debit Card Payments: These are processed via our third-party payment service providers and your credit or debit card information is not collected or stored by us.

Transfers of your data outside of the UK – although most of the information we collect, store and process stays within the UK, some information may be transferred to countries outside of the UK. This may occur if, for example, one of our third-party partners’ servers are located in a country outside of the UK.

Transfers outside of the UK will only take place if one of the following applies:

  • the country receiving the data is considered by the UK government to provide an adequate level of data protection (for example, this applies to transfers to countries in the European Economic Area)
  • the organisation receiving the data is covered by an arrangement recognised by the UK government as providing an adequate standard of data protection
  • the transfer is governed by approved standard contractual clauses
  • the transfer has your consent
  • the transfer is necessary for the performance of a contract with you or to take steps requested by you prior to entering into that contract
  • the transfer is necessary for the performance of a contract with another person, which is in your interests
  • the transfer is necessary in order to protect your vital interests or of those of other persons, where you or other persons are incapable of giving consent
  • the transfer is necessary for the exercise of legal claims
  • the transfer is necessary for important reasons of public interest

How long we keep your data

Boarbank Hall considers its relationship with retreatants, donors and supporters to be life-long and we will retain much of your data for the duration of this relationship unless you request otherwise. When determining how long we should retain your personal data we take into consideration our legal obligations and tax or accounting rules. If you have pledged a legacy gift, it will be necessary to retain your data until your gift is received, so that we can identify the gift against that pledge. When we no longer need to retain personal information, we ensure it is securely disposed of. We may keep anonymised statistical data indefinitely, but you cannot be identified from such data.

 

The legal basis for processing your data

Most commonly we rely on the following legal bases for processing your personal data:

  • Where we have a legitimate interest to do so for purposes listed within this privacy notice. 
  • Where we need to perform the contract we have entered into with you. Information processed for this purpose includes, but is not limited to, the information you provide when you register for an event, or to enable us to process a donation.
  • Where we are required to comply with our legal obligations, such as for: reclamation of Gift Aid on your donations; statutory returns to the Charity Commission; responses to the Charity Commission in relation to audits or official investigations; responses to FOI Requests, under the Freedom of Information Act 2000.
  • Where your consent is required, for example for sending emails or where special categories of personal data are recorded. You can withdraw your consent at any time and we will stop any processing of your personal data requiring your consent. See: “Your legal rights and choices in connection with your personal data”.

Your legal rights and choices in connection with your personal data

Under certain circumstances, by law you have the right to:

  • Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of your data and to check that we are lawfully processing it.
  • Request correction of your data. This enables you to ask us to correct any incomplete or inaccurate information we hold about you.
  • Request erasure of your data. This enables you to ask us to delete or remove your data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your data where you have exercised your right to object to processing (see below).
  • Object to processing of your data where we are processing it to meet our public interest tasks or legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your data for direct marketing purposes.
  • Request the restriction of processing of your data. This enables you to ask us to suspend the processing of your data, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your data to another party.

Depending on the circumstances and the nature of your request it may not be possible for us to do what you have asked, for example, where there is a statutory or contractual requirement for us to process your data and it would not be possible to fulfil our legal obligations if we were to stop. However, where you have consented to the processing, you can withdraw your consent at any time by emailing us. In this event, we will stop the processing as soon as we can. If you choose to withdraw consent it will not invalidate past processing.

If you want to exercise any of the rights described above or are dissatisfied with the way we have used your information, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of the UK GDPR. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/concerns/

 

Contact us

If you have any questions about this privacy notice or about your personal data, or if you want to provide updates to your data, make any changes to your communication preferences or exercise any of your rights as outlined above, please contact us at the address at the bottom of this page.

 

Cookie Policy

By using this website, you consent to the use of cookies. Our Cookie Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the service, your choices regarding cookies and further information about cookies.

 

What are cookies?

Cookies are messages that web servers pass to your web browser when you visit a website. The cookie file is stored in your web browser and can allow the website or a third-party to recognise you and make your next visit more useful to you. Cookies can be “persistent” or “session” cookies.

 

How we use cookies

 

When you use and access our website, we use as few cookies as possible. We occasionally embed video which will place third party cookies.

 

Third-party cookies

Third-parties cookies are used on youtube embedded videos.

 

 

What are your choices regarding cookies?

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features on offer and the video might not display properly.

 

 

Where can you find more information about cookies?

You can learn more about cookies at the following third-party websites: